Frequently Asked Questions
Answers to all your questions about tkapk
Deposits, bonuses, responsible gaming, and customer support — get detailed answers to everything, all in one place.
Using tkapk can raise all kinds of questions — how do I deposit money, how do bonuses work, where do I go if I have a problem? On this page we've gathered the most frequently asked questions across four key topics. Every answer is written in plain language so any player — new or experienced — can understand it easily. If you can't find the answer to your question, contact our support team directly.
Frequently Asked Questions
Customer Support
tkapk's customer support team is active 7 days a week, 24 hours a day. Whether it's the middle of the night, early morning, an Eid holiday, or a regular workday — you can reach out for help at any time. The team is ready to respond quickly, so you won't be left waiting if something comes up while you're playing.
Yes, tkapk's support team serves customers in both Bengali and English. Players from Bangladesh can ask questions entirely in Bengali and receive answers in Bengali. There's no need to worry about missing information due to a language barrier.
tkapk offers two support channels. The first is live chat — you can talk directly with a representative from within the site, and it's the fastest option. The second is email — writing to [email protected] gets you a considered response for more detailed issues. For urgent matters, live chat is the better choice.
Having a few details on hand before contacting support helps resolve issues faster. Your account's registered email or username, a description of the problem (when it happened, which page or game it was on), and if it's payment-related, the time of the transaction and the payment method name — sharing this lets the support team work much more quickly.
Our email support address is [email protected]. Describe your issue in detail in the email and attach a screenshot if needed. Like live chat, email is also monitored 24/7, so your message won't go unnoticed.
Deposits
tkapk supports Bangladesh's most popular payment methods for deposits: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used. The minimum deposit amount is the same across all methods — ৳200.
After logging into your tkapk account, go to the cashier or deposit section and select bKash. Enter the amount and follow the on-screen instructions — you'll typically need to confirm the transaction with your bKash PIN. Once successful, the funds will appear in your tkapk balance shortly. If you run into any issues, let us know via live chat.
The minimum deposit amount across all payment methods is ৳200. This applies to bKash, Nagad, Rocket, Upay, and bank transfer alike. So if you want to start with a small amount, that's easy to do.
Deposits usually appear in your account quickly. Occasionally there may be a slight delay due to network or payment gateway issues. If the funds still haven't arrived after waiting a while, contact us via live chat or at [email protected] with proof of your payment (a screenshot or transaction ID) — the team will investigate and resolve it promptly.
tkapk does not charge any extra fees for deposits or withdrawals. However, the payment method you use — such as bKash or Nagad — may apply its own small charges under their own terms. Check the terms of the relevant service for details. There are no hidden charges on tkapk's side.
The minimum withdrawal amount is ৳1,000. Once a request is approved, funds typically arrive within 1 hour. This is tkapk's committed timeframe. Use the same payment method for withdrawal that you used for your deposit.
Responsible Gaming
tkapk is for people aged 21 and above only. This age limit is strictly enforced. Age is verified during the account verification process, and any account found to belong to a minor is closed immediately. Keep your account secure from younger members of your household, as well as protecting yourself.
tkapk provides the option to set deposit limits to help you manage your spending. In your account settings, you can set a maximum daily, weekly, or monthly deposit amount. Once this limit is active, it cannot be changed before the set period ends, which helps keep you protected.
Yes, if you feel you need a break for a while, you can choose a cooling-off period. This feature lets you temporarily suspend your account for a set length of time. Contact our support team and they will help you complete the process.
If you want to keep yourself away from gambling for an extended period, Self-Exclusion is an effective option. Requesting this will lock your account for a long period of time, during which logging in will not be possible. To make this request, email [email protected] or let us know via live chat. We fully respect this decision.
If playing starts to cause anxiety rather than enjoyment, seek help right away. You can speak with tkapk's own support team — they will assist you without judgment. Various mental health and counselling organisations in Bangladesh can also help with this. Find more information on our responsible gaming page.
Bonuses & Offers
The welcome bonus is added automatically when you make your first deposit on a new account. Making a minimum deposit of ৳200 via any method — bKash, Nagad, Rocket, Upay, or bank transfer — qualifies you for the bonus. No separate code is needed; the bonus will appear in your account right after your first deposit.
tkapk gives a 150% bonus on the first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 gives you a ৳1,500 bonus — making your total balance ৳2,500. Depositing ৳14,000 or more gives you the maximum ৳10,000 bonus — making your total balance ৳24,000. The bonus will never exceed ৳10,000.
The wagering requirement is the total amount you need to bet before you can withdraw winnings from a bonus. At tkapk, this is 20 times the bonus amount only — not the deposit amount. Example: if you receive a ৳1,500 bonus, you need to place ৳1,500 × 20 = ৳30,000 in bets before withdrawing bonus winnings. The calculation is transparent and straightforward.
Slot games generally contribute the most toward completing the wagering requirement. Some games may count at a partial rate. To find out exactly how much each game counts, check tkapk's terms and conditions or ask via live chat — the support team can give you specific information.
Yes, bonuses have an expiry period. If the wagering requirement is not completed within the set time, the bonus and any winnings earned from it may be cancelled. For specific details about expiry, read the terms shown carefully when claiming a bonus, or ask the support team.
Alongside the welcome bonus, tkapk also has various offers for regular players. Joining the VIP program gives you weekly cashback across three tiers from Bronze up to Platinum. To see the latest promotions, log in and check the promotions section, or ask the support team.
Still have questions? We're here
If you didn't find the answer above, don't worry. tkapk's support team is ready to respond in Bengali and English, 24/7. Get instant help via live chat or send us the details by email.