Your Privacy Is Our Priority

1 Introduction

This Privacy Policy ("Policy") applies between the authority operating the tkapk platform ("we", "us") and users ("you", "your") of our website tkapk.lat regarding the collection, processing, and protection of your personal information.

tkapk is a trusted online gaming and betting platform for users in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This policy clearly explains what information we collect, why we collect it, and how we keep it secure.

By using our platform, you consent to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

2 Information We Collect

We may collect your information from two main sources — (a) information you provide directly, and (b) information generated automatically while using the platform.

2.1 Information You Provide

• Full name and date of birth (for age verification)
• Email address and phone number
• Residential address
• Payment-related information (bKash, Nagad, Rocket, Upay or bank account details)
• Copies of documents submitted for identity verification
• Records of communications with support

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type and operating system
• Activity logs on the platform (login times, game history, transaction records)
• Information obtained from cookies and similar tracking technologies
• Referral source and page navigation data

3 Purpose of Using Information

Collected information is used for the following legitimate purposes:

3.1 Account Management

Creating and managing your account, verifying identity and age, and ensuring secure access to the platform. Only users aged 21 or above may open an account at tkapk.

3.2 Financial Transaction Processing

Processing deposits and withdrawals, preventing fraudulent activity, and maintaining financial security. The minimum deposit amount on our platform is ৳200 and the minimum withdrawal amount is ৳1,000.

3.3 Customer Service

Resolving your questions and issues, maintaining communication through live chat and email support, and improving service quality.

3.4 Responsible Gaming

Monitoring your gaming behaviour so that responsible gaming tools can be provided when needed and problematic behaviour can be identified at an early stage.

3.5 Legal Obligations

Complying with applicable laws and regulations and responding to legitimate requests from legal authorities.

3.6 Platform Development

Analysing user experience to improve the platform's functionality and security, and diagnosing technical issues.

4 Data Sharing and Disclosure

We do not sell, rent, or exchange your personal information to third parties. However, certain information may be disclosed in the following limited circumstances:

4.1 Service Providers

Trusted service providers working on our behalf (such as payment processors and identity verification providers) receive only the information necessary to perform their work. These providers operate under strict confidentiality agreements.

4.2 Legal Requirements

Information required to comply with court orders, government directives, or applicable legal obligations may be disclosed to the relevant authorities.

4.3 Fraud Prevention

Information may be shared with relevant authorities or partner organisations to investigate and prevent fraudulent activity.

4.4 Business Transfer

If tkapk's business is merged, acquired, or restructured, your information may be transferred to the successor entity. The same protections under this policy will continue to apply.

5 Cookie Policy

Cookies and similar technologies are used on the tkapk website to improve your experience.

5.1 Essential Cookies

These are necessary for the basic functioning of the website, such as maintaining login sessions and security verification. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings, so you do not have to re-enter all your information every time you log in.

5.3 Analytical Cookies

These are used to analyse platform usage and improve services. The information collected is aggregated and anonymised.

You can control or disable most cookies through your browser settings. However, disabling certain cookies may limit the functionality of the platform.

6 Data Security Measures

tkapk applies industry-standard security measures to protect your personal information. Our key security layers are as follows:

• SSL Encryption: All data transmissions across our entire website are encrypted using the HTTPS protocol.
• Data Encryption: Sensitive information collected is stored using the highest standard of encryption.
• Access Control: Only authorised personnel can access your personal information.
• Regular Security Audits: Our systems undergo regular security assessments and testing.
• Incident Response Plan: A prepared plan is in place to take immediate action should a security breach occur.

However, no method on the internet is completely secure. Even with our best efforts, we cannot guarantee absolute security. You are also responsible for keeping your account password confidential.

7 Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy. Specifically:

• Active Accounts: All relevant information is retained for as long as your account remains active.
• Closed Accounts: Certain information is retained for the period necessary to meet legal, regulatory, and financial obligations even after an account is closed.
• Transaction Records: Financial transaction information is retained for the period required by regulatory requirements.

8 Your Rights

You have the following rights regarding your personal information. Contact our support team to exercise these rights.

8.1 Right of Access

You may request a copy of your personal information held by us.

8.2 Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be deletable due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances you may ask us to restrict the processing of your information.

8.5 Right to Object

You may object to the use of your information for specific purposes.

8.6 Data Portability

You may request your information in a structured, machine-readable format.

9 Privacy of Minors

tkapk strictly does not provide services to anyone under 21 years of age. We do not knowingly collect any personal information from minors. If we are informed that a minor has opened an account, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please contact us immediately.

10 International Data Transfers

Our services are primarily operated for users in Bangladesh. In some cases, your information may be transferred to another country for processing. In such cases, we ensure that adequate protection is provided for your information in those countries.

11 Third-Party Links

Our platform may contain links to third-party websites. These websites have their own privacy policies for which tkapk is not responsible. We advise you to read their privacy policies before visiting these sites.

12 Policy Changes

We may update this privacy policy from time to time. Any significant changes will be published on the platform and, where applicable, you will be notified by email. Continued use of the platform after changes are made will be considered as your agreement to the updated policy.

The "Last Updated" date shown at the top of the page always reflects the most recent version.

13 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team. We provide assistance in Bengali and English 24/7.